Episode 73: Human-Centered Healthcare Transformation
“Today in a fast paced, disjointed world working remotely, one of the things we’ve lost is our ability to really connect with each other,” shares Mike Seyfer, CEO of both Haley’s Salt, the digital performance marketing firm for health and wellness brands, and the Institute for Healthcare Excellence. Mike is helping to transform profit-driven sick-care into human-centered health care. Nowadays with burnout rates sky high, it is more important than ever to flip the script on healthcare and put people back at the center.
Physicians did not go into medicine to be robots entering data all day without any real opportunities to connect with their colleagues and patients.
Without those connections, job dissatisfaction grows and can ultimately lead to burnout. By teaching more human-centric skills that focus on building empathy, physicians and nurses can better relate to one another and to their patients. This also enables them to be more present in the moment and get a better overall understanding of the patient’s needs. Additionally, being intentional about creating and implementing DEI programs that are truly inclusive can go a long way in making the workplace feel like a safe space for all employees.
The problem with the business of healthcare is just that, it is a business. In order to catalyze change in healthcare, people need to be centered rather than profit. When physicians and nurses regain the chance to really connect with each other and with their patients, they will experience a greater sense of accomplishment and satisfaction with their work which reduces burnout long term.
About Mike Seyfer, CEO of the Institute for Healthcare Excellence:
Mike Seyfer leads health consultancies focused on brand and organizational transformation. He is CEO of both Hailey Sault, the digital performance marketing firm for health and wellness brands, and The Institute for Healthcare Excellence, creating performance driven cultures with enhanced well-being, greater stability, and new capacities for growth.
He is co-founder of the Believe in Better Project, an annual workshop bringing together some of North America’s leading health visionaries to perpetuate the continued transformation of a healthcare system in crisis, is co-host of the Hailey Sault “Believe in Better” podcast, and a frequent speaker on the subjects related to brand and cultural transformation.
Away from work, Mike and his family of five live out Hailey Sault’s purpose of “creating a healthy world” by soaking up life between northern Minnesota, and Sun Valley, Idaho.
In This Episode We're Talking About:
- Exploring the transformative journey from a state of burnout to a state of thriving.
- Understanding the power of empathy in healthcare: while knowledge is respected, human connection drives superior care.
- Highlighting the profound impact of compassionate, empathetic connections on achieving optimal health outcomes.
Quotes:
- “Today in a fast paced, disjointed world working remotely, one of the things we’ve lost is our ability to really connect with each other.” (11:44 | Mike)
- “What makes us feel great at the end of the day is that connection. I don’t care what industry you’re in, your sense of accomplishment is impacting somebody that you care about.” (12:53 | Mike)
- “When we take the time to actually listen, ask questions, we generally get to the real true root causes of things.” (27:40 | Mike)
- “As intentional as we’ve been about this, we’re just blind to some stuff.”(38:30 | Mike)
Links for this Episode:
Connect with Mike Seyfer, CEO:
Website: www.iheteam.com
Instagram: https://www.instagram.com/mikeseyfer/
Twitter: @htkseyf
Facebook: https://www.facebook.com/mike.seyfer
LinkedIn: https://www.linkedin.com/in/mikeseyfer/
Connect with Dr. Lara Salyer:
Catalyst Compass: https://3nb09zv7070.typeform.
Catalyst Symposium: https://drlarasalyer.com/
Website: https://drlarasalyer.com
Catalyst Kit: https://rightbrainrescue.com/p/catalyst_kit
Instagram: @drlarasalyer
Facebook: https://www.facebook.com/drlarasalyer
Linked-In: https://www.linkedin.com/in/drlarasalyer/
YouTube: https://www.youtube.com/c/DrLaraSalyer
TikTok: @Creativity.Doctor
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About The Catalyst Host, Dr. Lara Salyer:
I worked as a family physician for 15 years until burnout changed the trajectory of my career. I realized I wanted to start a holistic functional medicine practice in my rural hometown and made it happen. In addition to practicing functional medicine, I now mentor practitioners who are looking to change their paths in healthcare by using what I refer to as the “Catalyst Roadmap”. I share each step of this framework with listeners so that they may apply it to their careers, relationships, personal goals, and projects.
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