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Episode 49: Disrupting Health Care With Administrative Power

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“If I look at accessibility, the way that we can fill that gap is to support women in their careers and in their practices all across the globe,” shares Dr. Julie Durnan, naturopathic physician with over 20 years of experience. Mid-pandemic in 2020, Dr. Julie was burning out and watching clinics and businesses shut down all around her. She started to rethink her career goals and realized that what she is truly passionate about is supporting women so that they can thrive in both their families and careers. She created Ginger Desk to provide virtual administrative support and leadership to physicians.

Dr. Julie is very particular when bringing on new employees. Instead of working with contractors, she hires and trains permanent employees with a background in healthcare administration. This provides an opportunity for women to work from home and maintain a thriving career while supporting their families. The majority of problems in clinics occur due to the systems being used and having well-trained administrative support can help physicians to avoid these problems. 

Quality administrative support is vital to running a successful healthcare practice. Often problems occur when administrative leadership is lacking or systems are outdated. Learn about how medical VAs can help provide the support you need to keep your clinic running smoothly.

About Dr. Julie Durnan, ND, Founder of Ginger Desk:

With 20 years in the industry, Dr. Julie Durnan is a naturopathic physician and an expert in the natural health world. Not only has she built two clinics from the ground up, but she has also mentored dozens of practitioners throughout the years. After discovering a gap in the market for health and wellness practitioners, Julie got to work building Ginger Desk. Now spanning across Canada and the United States and supporting hundreds of practitioners, Ginger Desk has proven itself as North America’s most trusted Virtual Assistant service for Health Practitioners.

In This Episode We're Talking About:

  • Disrupting how admin support is delivered in healthcare is essential to providing better health care to patients.
  • People are our greatest resource while systems enable them to do their best job.
  • Women in leadership is a desired position but also brings with it responsibilities to lift others up and build something that matters in the world.

Quotes:

  • “We don’t just match contractors with practitioners. We actually hire, train, and manage permanent Ginger Desk employees.” (12:53-13:01 | Dr. Julie)

 

  • “Only 6% of the problems in clinics are due to the people involved. 94% of problems are due to the systems employed.” (16:32-16:41 | Dr. Julie)

 

  • “What’s really neat is watching our VAs come to us from these tiny communities in Northern Ontario in Canada, for example, where otherwise they wouldn’t have had the opportunity to work in a functional medical practice. And then to see that small medical practice that might be virtual, in a smaller community where they’ve chosen to live really thrive because they get the support they need behind the scenes.” (33:56-34:22 | Dr. Julie)

 

  • “If I look at accessibility, this is really the way that we can fill that gap is to support women in their careers, in their practices, all across the globe.” (34:29-34:40 | Dr. Julie)

Links for this Episode:

Connect with Dr. Julie Durnan:

Connect with Dr. Lara Salyer:

Website: https://drlarasalyer.com

Catalyst Kit: https://rightbrainrescue.com/p/catalyst_kit

Instagram: @drlarasalyer

Facebook: https://www.facebook.com/drlarasalyer

Linked-In: https://www.linkedin.com/in/drlarasalyer/

YouTube:  https://www.youtube.com/c/DrLaraSalyer

TikTok: @Creativity.Doctor

Podcast production and show notes provided by HiveCast.fm

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About The Catalyst Host, Dr. Lara Salyer:

I worked as a family physician for 15 years until burnout changed the trajectory of my career. I realized I wanted to start a holistic functional medicine practice in my rural hometown and made it happen. In addition to practicing functional medicine, I now mentor practitioners who are looking to change their paths in healthcare by using what I refer to as the “Catalyst Roadmap”. I share each step of this framework with listeners so that they may apply it to their careers, relationships, personal goals, and projects. 

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